Unfortunately, not all clients/customers are worth your time. Should you accept a deal with this person, your time will be wasted, your patience tested and your service undervalued. It’s best to avoid these time wasting clients at all costs.
1. They Don’t Know What They Want
I like to call these prospective clients, tire kickers. They don’t know what they want. And they may even know this but for some reason they are more than happy to waste your time.
The only excuse they should have for being somewhat unclear on their goals is if they are new in business.
2.They Keep Asking You to Lower Your Price
Asking for a reduced price can be fine – if they provide a reason such as a budget restriction. But asking you over and over again to lower your price is a sign they aren’t serious. If this happens, kindly remind them that they have to pay to play. Your services are valued at such for a reason.
3.They Keep Trolling for Industry Information
I’ve found some potential clients have wanted me for my industry knowledge. While I’m happy shedding insight, unless you’re paying me to be a consultant, kindly keep the questions to a minimum.
4.They Don’t Respond Quickly
When a potential client takes too long to respond, they are likely just testing the waters. If you don’t feel important to this client, it’s time to question the relationship.
5.You Find Little Information About Them
When you Google that person or the company, what appears? You should get a blast of information on page one of Google. Even start-ups should have a page one presence.
6.Something Feels Off
Spotting a tire kicking customer is fairly easy when you listen to your gut instinct. Be careful about who you interact with. Adding unnecessary stress or worry to your day is never welcome.
The world is small – even when online. Has anyone else worked with them in the past? What was it like? If wonderful things aren’t being said, you can worry a little.
I understand when people are trying to get a little off. It makes them feel good. Understandable. But undervaluing your services is a sign of disrespect. You both need to respect each other in order to have a happy and productive relationship. Don’t undervalue your work. Even if they promise you the world once they turn profitable. Everyone says that.
Remember, if you accept a lowball, you not only devalue yourself but you lower the value of your niche.
I believe most people are good. It has been my experience that that is the case. This post is only a reminder to keep up a small defence. After all, we want to keep things this way.
Some of the most common customer time wasters are excessive small talk, discussions not fitting your offering, debating company purchase or shipping requirements, routine price shopping and uncertain timelines.
Let’s be honest, customer time wasters occur because we allow it.
How much time or dollars does the average business lose from time wasters?
For example, if an employee wastes 20 minutes a day on small talk, it will accumulate to over 80 hours a year. Think about that, two full weeks of productivity potentially gone. Now, multiply 80 hours by the number of employees likely to experience time-wasting customers, and then multiply by an average hourly rate to see what it’s costing your company.
How to deal with people who waste your time without being rude
Get to know your boundaries.
1.Communicate your limitations of time. “I have a customer appointment in five minutes.”
2.Ask if you can set a follow-up conversation. Ask for a convenient time to have a follow-up
3.Find out the urgency. "Are you placing an order for this right now?"
4.Set the expectations. Explaining how you operate
5. Use customer-benefit language. “Your business is very important to us, can I get my agent to call you tomorrow morning?”
Time is money and wasting time means wasting money. It’s essential to limit time wasters caused by customers, but also do it with friendly service.