In this fast and furious age we live in, one of the more important issues being addressed in the workforce is a lack of effective and proper telephone skills and etiquette. How many times have you been upset or put off by a call center or business representative who had no telephone etiquette? This professional deficiency will create a negative perception of your business and cause a loss of customers and revenue.

Do we say “Good riddance” Winter or will it be “Yeah Welcome Spring”.

It’s spring season and that means new blossoms appear all over as we drive around our beautiful country side and cities. Have you noticed them yet? I certainly did. It reminds me that no matter what, there is always a new beginning, a new tomorrow and new ideas for business. And this is for all of us. Blessings will pour out as we start to acknowledge the daily almost unnoticeable ones.