There are 2 questions you should ask yourself, because they have a huge impact on what you will achieve, both in business and life in general. Here they are, along with an explanation why old ways won’t open new doors.
In this fast and furious age we live in, one of the more important issues being addressed in the workforce is a lack of effective and proper telephone skills and etiquette. How many times have you been upset or put off by a call center or business representative who had no telephone etiquette? This professional deficiency will create a negative perception of your business and cause a loss of customers and revenue.
There are some things you simply never want to say at work.
